Privacy Policy

Mera Work – Workforce Productivity Intelligence Platform Provided by AAPNA Infotheek Private Limited

Last Updated: July 2026

Introduction
This Privacy Policy explains how AAPNA Infotheek Private Limited referred to as the Company collects, processes, stores, uses, and protects information through the Mera Work platform and related services.The Company is committed to maintaining the confidentiality, integrity, and security of information processed through its systems and to aligning its practices with recognized industry standards, including those associated with ISO 27001 and ISO 9001.
The Company continuously evaluates evolving regulatory requirements, including the Digital Personal Data Protection Act, 2023 in India and global privacy frameworks. The Company does not currently claim formal compliance with any specific privacy regulation unless explicitly stated.
Scope of This Policy
This Privacy Policy applies to:
- Customers and organizations using the Mera Work platform
- Authorized users of the platform
- Website visitors
- Prospective customers and business partners
This policy applies to information processed through:
- The Mera Work application
- The Company website
- Customer support interactions
- Implementation and onboarding services
Roles and Responsibilities in Data Processing
For the purposes of data processing: The Customer acts as the Data Controller.
AAPNA Infotheek Private Limited acts as the Data Processor.
The Customer is responsible for:
- Determining the purpose of data collection
- Ensuring lawful processing of data
- Informing employees or users about data collection
- Obtaining necessary permissions and consents
The Company processes data only:
- In accordance with customer instructions
- To provide contracted services
- To maintain system security and reliability
Categories of Information We Process
The platform may process operational and system usage data necessary to deliver services.This may include:
Account and Identification Information
- User name
- Email address
- Organization name
- Account identifiers
System and Device Information
- Device type
- Operating system
- IP address
- Browser information
Usage and Activity Information
- Application usage
- Website access
- Login and logout timestamps
- Productivity and activity metrics
- System performance data
Support and Communication Information
- Support tickets
- Service requests
- Communication records
The platform is not designed to intentionally collect sensitive personal information unless explicitly configured by the Customer.
Purpose of Data Processing
Information may be processed for the following purposes: Service Delivery
- Providing platform functionality
- Maintaining system availability
- Enabling reporting and analytics
Operational Management
- Monitoring system performance
- Troubleshooting technical issues
- Managing customer accounts
Security and Risk Management
- Detecting unauthorized access
- Preventing misuse
- Maintaining system integrity
Product Improvement
- Improving product features
- Enhancing system performance
- Analyzing usage trends
Customer Support
- Responding to inquiries
- Resolving technical issues
- Providing assistance
Legal Basis for Processing
Information is processed based on one or more of the following:
- Contractual obligations
- Legitimate business interests
- Customer instructions
- Compliance with legal requirements
The Customer remains responsible for establishing the lawful basis for collecting and processing information from its users.
Data Ownership
All data generated or collected through the use of the platform remains the property of the Customer. AAPNA Infotheek Private Limited does not claim ownership of Customer data.
The Company may use aggregated and anonymized information for:
- Service improvement
- Analytics
- Performance benchmarking
- Product development
Such data will not identify individual users or organizations.
Data Storage and Location
Customer data may be stored and processed using secure infrastructure provided by third party service providers.Primary data hosting may occur in:
India or other regions as required for service delivery and redundancy.
Backup data may be stored in geographically separate locations to support disaster recovery and business continuity.
Data Retention
Customer data shall be retained:
- For the duration of the active subscription
- For a limited period after termination to support service transition
- As required to comply with legal obligations
Unless otherwise agreed in writing, data may be retained for operational, backup, and compliance purposes for a reasonable period.
Customers are responsible for:
- Requesting data export before account termination
- Maintaining independent backups of critical information
Data Deletion
Upon termination of services, customer data may be deleted in accordance with internal data management procedures.Deletion may occur:
- After completion of contractual obligations
- After expiration of retention requirements
- After resolution of outstanding payments
Backup copies may remain temporarily until routine backup cycles are completed.
Data Security Measures
AAPNA Infotheek Private Limited implements security measures aligned with recognized industry practices, including ISO 27001 controls.These measures may include:
- Encryption of data in transit
- Secure authentication mechanisms
- Role based access controls
- Activity logging and monitoring
- Vulnerability management
- Periodic security reviews
No system can guarantee absolute security.
The Company continuously works to maintain and improve security practices.
Incident and Breach Management
The Company maintains internal procedures for managing security incidents.In the event of a confirmed security incident affecting customer data, the Company will:
- Investigate the incident
- Take appropriate corrective action
- Notify affected customers within a reasonable timeframe
Customers remain responsible for notifying their users and regulatory authorities where required by law.
Third Party Service Providers
The Company may engage third party vendors to support service delivery.These vendors may include:
- Cloud hosting providers
- Communication service providers
- Payment processors
- Analytics services
Third party providers are required to maintain reasonable security controls appropriate to their services.
International Data TransfersData may be transferred across geographic regions for the purposes of:
- Service delivery
- System reliability
- Disaster recovery
- Technical support
Such transfers are performed using reasonable safeguards consistent with industry practices.
User and Customer Responsibilities
Customers are responsible for:
- Ensuring lawful use of the platform
- Configuring system settings appropriately
- Informing users about data collection
- Managing user access permissions
- Complying with applicable laws
AAPNA Infotheek Private Limited is not responsible for unlawful configuration or misuse of the platform by customers.
Children’s Data
The platform is not intended for use by individuals under the age of eighteen.The Company does not knowingly collect data from minors.
Changes to This Privacy Policy
AAPNA Infotheek Private Limited reserves the right to update this Privacy Policy periodically.Updated versions will be published on the official website.
Continued use of the platform constitutes acceptance of the revised policy.
Contact for Privacy Related Requests
For questions, requests, or concerns related to privacy or data protection, customers may contact:

AAPNA Infotheek Private Limited
Email: support@mera.work
Website: https://mera.work

What our customers are saying

We find Mera Work to be of great use to us working from a remote environment.

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Human Resource Lead, Dezy IT

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Mera Work is an exceptional tool for performance monitoring, offering invaluable support for organizational decision-making. Its real-time monitoring and live-streaming capabilities provide complete visibility into team activities, ensuring transparency and accountability.

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Product Design Lead at PiplHR

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