Track shifts, admin workload and who sees patient data on screen
Mera Work records shifts and attendance for front desk, billing and back office staff across sites, and the time teams spend in the HIS, EMR and billing systems. You decide who is captured, how screenshots showing patient records are blurred, who can view and download them, and that views are logged.
Mera Work by industry
What Mera Work gives a healthcare team
The records administrators, operations heads and compliance officers ask for, kept as the work happens.
Shifts and attendance by desk
Registration, scheduling and billing staff are measured against their own shift and roster, at clinics and sites.
Time in the systems that run the work
See how long teams spend in the HIS, EMR, billing and claims platforms, and where admin work slows down.
Patient data kept off screenshots
Blur screenshots for anyone who handles patient records, switch capture off for chosen people, and keep screenshots in your own cloud storage if you prefer.
A record of views
The Tracker audit logs who viewed screenshots and live screens, and Settings History logs changes to monitoring settings.
Common problems in healthcare administration and what changes with Mera Work
Most clinics, hospitals and healthcare back offices come to Mera Work with these needs. A setting or a report you already have covers them.
- Front desks run rotating shifts across sites
- Shift templates go on a weekly roster for your desks, and the Shift Tracker shows late starts and early finishes at all sites.
- Billing and coding backlogs build up quietly
- Set up payers or clients as projects and batches as tasks, and the Project Report shows hours logged against the estimate.
- Screens show patient records
- Set blur up to the highest level for the billing and records teams, or switch screenshots off for the people who handle the most sensitive records.
- Too many people can see screenshots
- Custom roles decide who views screenshots and live screens, and at what scope: the whole organisation, a team or a person.
- Staff step away for ward rounds and meetings
- Time away from the computer is added through a time claim, approved by the manager, so the day's record stays complete.
- Billing teams work US hours from India
- People work in their own time zones, with a cut off time that keeps a night shift on the same working day.
- Nobody knows how long goes into the EMR
- Search the EMR or the billing system in Application Usage to see who used it and for how long, by team and by day.
- Busy seasons stretch the same few people
- During insurance audits, patient surges or flu season, the Attendance report and the Time Tracker show long days person by person.
A night shift in a medical billing team, and how Mera Work records it
A billing and coding team in India working US clinic hours, on a shift that runs past midnight. Here is who is working and what Mera Work records, step by step.
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18:30
Coders
Login for the US day
Attendance starts with the first activity, measured against the coder's night shift and roster.
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19:00
Medical coder
Coding the day's charts
Coders select a client clinic and a batch, and time in the EMR and coding tools is recorded against it.
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22:00
Team lead
The backlog by clinic
The Project Report shows hours logged against the estimate for client clinics on the shift.
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01:15
Medical coder
A screenshot is captured
The coding team's screenshots are set to a high blur level, so patient details are blurred in all captures. Anyone who views them is recorded in the Tracker audit.
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03:30
Shift manager
The shift ends after midnight
A cut off time keeps the whole shift on the same working day, and the Shift Tracker shows how the shift went.
The features healthcare teams rely on
These features cover shifts, admin workload and patient data on screen. Select any card to see how that feature works.
Attendance and Shift Tracking
Shift templates, fixed or weekly rosters, the Shift Tracker report and time claims for time away from the desk.
Learn more →Time Tracking
Automatic time from the first activity to the last, in the person's own time zone, with a cut off time for night shifts.
Learn more →App and Website Monitoring
The HIS, EMR, billing and claims systems marked productive by team, with time spent in them shown in Application Usage.
Learn more →Screenshot Monitoring
Screenshots blurred or switched off per person, downloads approved first, and storage in your own cloud if you choose.
Learn more →Project and Task Tracking
Payers, client clinics or departments as projects and batches as tasks, with estimated and logged hours.
Learn more →Productivity Reports
Shift Tracker, Attendance, Project Report and Time Tracker, grouped by site or department and exported to Excel.
Learn more →All features are included in the free trial. Start free →
How Mera Work fits different kinds of healthcare work
A clinic chain, a billing company, an online pharmacy and a telehealth team set Mera Work up in their own way.
Hospital and clinic administration
Front desk, scheduling and records staff on shifts and rosters, sites as locations, and time in the HIS and EMR.
Medical billing, coding and revenue cycle
Client clinics or payers as projects, night shifts in US time, blurred screenshots, and reports exported for client reviews.
Online pharmacy and health tech operations
Order processing, customer support and operations teams measured by their own tools, with attendance for all shifts.
Telehealth and patient coordination
Remote coordinators across time zones, time in scheduling and consultation tools, and screenshots kept to the roles that need them.
How Mera Work supports healthcare administration and back office teams
Shifts and sites go in once, controls over patient data are set per person, and the records for reviews build as the team works.
Shifts and attendance across sites
Create shift templates for your desks and assign them fixed or on a weekly roster, in bulk. Attendance runs from a person's first activity to their last, and the Shift Tracker shows time and activity inside the shift. Group any report by site or department, and add time away from the computer through a time claim that the manager approves.
- Fixed or weekly roster, assigned in bulk
- Reports grouped by site or department
- Time claims for rounds and meetings, with approval
- Cut off time and time zone per person
Patient data on screen under your control
Choose a blur level from 0 to 3 for a person or in bulk, and switch screenshot capture off for anyone who handles the most sensitive records. Where you allow it, Work Mode lets a person pause tracking during confidential work. Custom roles decide who can view screenshots and live screens, downloads go through Download Requests, and screenshots can be stored in your own AWS, Azure or Google Cloud storage.
- Blur and capture set per person or in bulk
- Work Mode for confidential work, where you allow it
- Roles with organisation, team or individual scope
- Screenshots in your own cloud storage
An audit trail for the monitoring itself
The Tracker audit records who viewed screenshots and live screens, and when. Settings History records changes to monitoring settings, with the old value, the new value and who made it. Category Audit records changes to how apps and websites are classified.
- Tracker audit of screenshot and live screen views
- Settings History with old and new values
- Category Audit for app and website labels
- Reports exported with dates and times
Set up fairly for the roles from the front desk to the back office
Front desk staff, coders, team leads, site heads and administrators need something different from the same record.
- Front desk and admin staff
- Measured against their own shift, with time away from the desk added by a time claim and their own record visible where you allow it.
- Billing and coding specialists
- Time logged against the client clinic or batch they select, with blur set for the records they handle.
- Team leads
- Their own team on the dashboard, hours against backlogs, and idle alerts by email.
- Operations and site heads
- Clinics and sites grouped by location, with attendance and workload compared side by side.
- IT and compliance administrators
- Roles and report scope, blur and capture settings, download approvals, and the Tracker audit and Settings History.
- Clients of a billing company
- Reports for their own account, exported with dates and times for monthly reviews.
Set up a healthcare team in four steps
Most of it is set once per site and per team. The first shift appears the day you install.
Add sites and teams
Give sites a location and teams a department, with their leads as managers.
Build shifts and rosters
Create shift templates for your desks, assign them fixed or on a weekly roster, and set a cut off time for night shifts.
Set controls for patient data
Choose blur and screenshot capture per person or in bulk, and decide which roles can view and download.
Send the reports
Export Shift Tracker and Attendance for site heads and team leads, and per client for reviews.
Ready to see shifts by desk? Start your free trial →
Mera Work clearly tracks active time, idle time and away time, allowing a clear distinction between the team's productivity and the team's busyness.
All features, simple pricing, real people on support
Your subscription covers all that a healthcare team needs. Here is the rest of what you get.
Priced per user, all features included
Billed monthly or yearly, with nothing extra to buy. Start with two users.
PrivacyPrivacy settings you control
You choose who is captured, who can view and who can download. Mera Work records time, apps and activity levels, and what people type stays private.
HostingCloud, private cloud or on premise
Cloud hosted by default, with private cloud and on premise options for enterprise customers.
SupportCritical issues answered within the hour
Monday to Friday, 08:00 to 22:00 IST, by portal, email and phone.
Results our clients report
What healthcare teams changed after rolling out Mera Work.
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On premises
Customer managed deployment
A healthcare revenue cycle team that needed control over where the product and its data run.
Read the story
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Enterprise review
Technical and security evaluation
An enterprise that tested Mera Work against its security and technical needs before deciding.
Read the story
Explore further
Shifts in detail, the controls over screenshots, and the records a review asks for.
Common questions about Mera Work for healthcare teams
Which healthcare staff is Mera Work for?
Staff who work at a computer: front desk, scheduling, records, billing, coding, claims and operations teams. It runs on Windows, macOS and Linux desktops and laptops.
Does Mera Work work with our HIS or EMR?
It records time in any desktop app or website, including your HIS, EMR and billing systems, and you mark them productive by team. Data can be shared with other systems through the API.
How is patient data on screen protected?
Set blur up to the highest level or switch screenshots off for chosen people, limit viewing by role, and approve downloads. Screenshots can also be stored in your own AWS, Azure or Google Cloud storage.
Does Mera Work read records, emails or what people type?
No. It records time, apps, websites, activity levels and the screenshots you allow. Typing is counted as volume only, but a screenshot can show what is on screen, so blur it where needed.
What about time spent away from the computer?
Staff add it through a time claim, such as a ward round or a meeting, and the manager approves it before it counts.
Can we see who looked at screenshots?
Yes. The Tracker audit records views of screenshots and live screens, and Settings History records changes to monitoring settings with who made it.
Can we host Mera Work ourselves?
Yes, for enterprise customers, in a private cloud or in your own data centre. See hosting and data residency.
See shifts by desk
Install the agent on two computers, add a shift, and the Shift Tracker fills from the first login.
