How can we help?

Answers for admins, managers and team members: setting up, using Mera Work day to day, and fixing problems.

Search the Help centre

Each topic opens a list of questions you can search or scroll.

Create your workspace, add your team and see the first day of data.

Windows, Mac and Linux, interactive and stealth mode, and rolling out to a team.

Add people, choose roles, set who sees what.

Active, idle, away and offline time, work mode and time claims.

Categories, productive and unproductive labels, and usage reports.

Capture settings, blur, live view and who can see what.

Attendance records, shifts and holidays.

Set up projects and tasks, track hours and export timesheets.

Read the dashboard, run and export reports, set alerts.

What is captured, who can view it, and how data is protected.

Trial, plans, invoices, cancellation and support hours.

Connect other tools, export data and use the API.

Fixes for sign in, sync, install and data questions.

Our support team answers Monday to Friday, 08:00 to 22:00 IST, by the portal, email and phone.