Gallabox wanted better visibility into its team's work, but not all day. Smart Shift Monitoring kept it to the working schedule.
Gallabox wanted better visibility into how its team was working. But not all day. That distinction mattered.
The team wanted enough visibility to understand work during the hours that actually mattered, without extending monitoring beyond the working schedule. So the question was not how to see more. It was how to see what matters, when it matters, and leave the rest alone.
The requirement
After the initial demo and onboarding, Gallabox began putting Mera Work to the test. One requirement quickly stood out: Smart Shift Monitoring.
Gallabox wanted workforce visibility aligned with the team's working schedule rather than monitoring that continued throughout the day, so Smart Shift Monitoring was configured around the way the team actually worked. If work has boundaries, the visibility around it should respect those boundaries too.
The evaluation
As the trial progressed, Gallabox wanted to experience Mera Work more broadly with the team before deciding what came next, so the evaluation was given more time. That extra space allowed Gallabox to experience schedule based visibility in everyday working conditions rather than judge it from a demonstration alone.
There was no reason to monitor more simply because the technology made it possible. What mattered was whether Mera Work could provide the right visibility within the right window. Once Gallabox had experienced that approach in practice, the company decided to move forward.
We wanted better visibility into our team's work, but we didn't want monitoring to run all day. What mattered was having the right visibility during the hours our team was actually working.
Everyday use
Management could get useful context around team activity during the relevant working schedule without making continuous monitoring the default. As Mera Work became part of regular use, they could begin with a broader view of the working day and working time, then look deeper when something needed more context.
Activity and productivity information added context when management wanted to understand the picture more closely, and application and team information could provide another perspective when needed. There was no need for every report to answer every question. Start with the bigger picture, and go deeper when there is a reason to.
The next step
As Gallabox became more comfortable with Mera Work, another practical question came into view. Understanding what was happening during the working schedule was useful, but managers also wanted to know how the work itself was progressing.
Gallabox began exploring Project and Task capabilities as another way to follow work with deadlines and stay closer to project updates. Schedule based visibility gave context around when work was happening. Project and task information added context around how work was moving forward, so the conversation became less about monitoring activity and more about understanding work.
Support
Once Mera Work became part of everyday use, there were times when something needed attention, whether around access, reporting, monitoring or time tracking. The teams worked through those situations together.
After one support interaction, Gallabox's response was refreshingly simple: "Now, it's working fine. Thank you." Something needs attention, it gets worked through, and the team gets on with its day.
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Mera Work gives organisations visibility around the schedule that matters, with projects and tasks to follow how work is moving.
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