How Nikqik Technologies fitted visibility into a cloud first way of working

A remote, cloud first IT consulting company needed workforce visibility that worked with Azure Virtual Desktop and respected employee control.

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EnvironmentAzure Virtual Desktop
EvaluationDemo, then a trial in its own environment
The decisionChose Mera Work

About Nikqik Technologies

Nikqik Technologies is an IT consulting and digital transformation company headquartered in Australia, with a global presence. Its work spans cloud consulting, IT service management, managed services, quality assurance, data analytics, AI consulting and custom application development.

Technology is naturally at the centre of how Nikqik works. The company was not looking for another application that would sit outside its existing technology strategy. Workforce visibility needed to fit naturally into the environment Nikqik already relied on.

The first question

Will it work where our team already works?

For Nikqik, evaluating Mera Work started with a different question. Not what reports the platform could give, but whether it would work in the environment the team already uses every day.

Nikqik had a remote, cloud first working model, with Microsoft Azure Virtual Desktop forming an important part of its environment. So a workforce visibility platform could not simply offer useful features. It had to fit the infrastructure, and respect the way people worked within it.

The technical questions

Established before the dashboards

Before looking closely at dashboards or productivity reports, Nikqik wanted to know whether Mera Work would work properly within its existing environment. The team came with detailed questions around Microsoft Azure Virtual Desktop, pooled multi session environments and deployment across remotely managed systems.

These were not implementation details to work out later. They were part of deciding whether Mera Work belonged in Nikqik's environment at all.

Privacy

Visibility without losing employee control

Nikqik wanted management visibility, but not at the expense of employee control. Management needed useful workforce information. Employees needed an approach that respected the way they worked within a remote, cloud based environment.

Mera Work's Work Mode became relevant to that balance, allowing employees to control their own tracking sessions within the wider working environment. For Nikqik, the goal was not visibility at any cost. It was finding the right balance between visibility, infrastructure and employee control.

The evaluation

Seeing both sides, then trying it for real

Once the technical questions had been worked through, Nikqik moved into a live demonstration. The team looked at Mera Work from both the administrator's and the employee's perspective. After the demo, Nikqik reviewed how Mera Work would fit into its cloud environment, alongside the relevant product and security information.

Then came the more meaningful test. Nikqik began evaluating Mera Work within its own working environment, to see whether it could become part of its existing operating model without changing the way its teams already worked.

Everyday visibility

A broader view of a remote working day

Technical compatibility had been essential, but it was only the foundation. Once Mera Work was established, the question became whether the information could help Nikqik understand how its remote team was working.

Time and activity information added context around how the day was unfolding. Application and web activity added another perspective on digital work patterns, while productivity, attendance and team level information helped management look more closely when needed. The value was not in one report telling the whole story. It was in connecting different perspectives to build a clearer picture of a remote working day.

We wanted better visibility without changing the way our remote team worked. Finding that balance between our cloud environment, workforce visibility and employee privacy was important to us.

Nikqik Technologies

The decision

When technical fit became practical fit

The evaluation had covered infrastructure compatibility, deployment, privacy and employee experience. Nikqik's cloud first and remote working models did not need to change. The technology fitted the environment, while the workforce information gave management the context it had been looking for.

That gave Nikqik the confidence to move forward.

The journey at a glance

The organisation: A global IT consulting and digital transformation company with a cloud first working model.
The working environment: A remote setup with Microsoft Azure Virtual Desktop as an important part of the technology environment.
The need: Better workforce visibility across a distributed team.
The technical question: Whether Mera Work could fit the virtual desktop environment.
The deployment question: How visibility could be introduced across remotely managed systems.
The privacy question: How management visibility could coexist with employee control.
The evaluation: A live demonstration followed by hands on experience within Nikqik's own environment.
The decision: Chose Mera Work after considering infrastructure fit, employee experience and practical value together.

Find visibility that fits the way you already work

Mera Work gives management a clearer picture of a remote working day, while respecting the environment and the people in it.

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