Why Pinnacle Rewards replaced its time tracking platform with Mera Work

Pinnacle Rewards was already using another time tracking platform for employee time and attendance. The experience was not meeting expectations, and the team had concerns about the reports and the accuracy of the information it received.

That made the requirement very different from a first time rollout. The company was not asking whether it needed a time tracking tool. It was asking whether there was a better one.

Is there a better one?

It wanted clearer time and attendance information, reporting it could use with greater confidence, and a better view of the employee workday.

The move was more than a change of subscription. During the October 2025 rollout, Pinnacle Rewards' previous application was removed from employee systems as Mera Work was installed.

Mera Work was then set up around the company's own structure. This was not a second platform running alongside the old one. Pinnacle Rewards chose to replace its old system and move to Mera Work.

• Previous time tracking application removed during the rollout
• Departments and base locations created in Mera Work
• Users grouped to match the way the company operates
• Annual subscription confirmed before implementation began

With Mera Work in place, Pinnacle Rewards has a new foundation for understanding employee time and attendance. The value was never about collecting more workforce data. It was about a clearer, more useful view of the information management needs to understand the workday.

Pinnacle Rewards already knew the value of time tracking. It wanted more clarity from the platform doing it, and it was willing to change to get it. It did not simply add Mera Work. It chose Mera Work over the system it was already using.