Screenshots and live screen

Yes. Screenshots are captured at an interval you set, while the Mera Work app is running and Capture Screenshot is switched on for the person. They give managers context for the time and activity figures in reports.

Time tracking and screenshot capture are separate settings. A person can be tracked for work time while screenshots are switched off.

Screenshot monitoring →

You can also switch it on for many people at once with Bulk Configuration Update, or set it as a default for people you add later.

1. Go to My Team and select the person.
2. Click the pencil icon to edit, then open the Configuration tab.
3. Switch on Capture Screenshot.
4. Save.

The same screen can also change Live Stream, Notification, Stop Timer Enable, View Screenshot, Work Mode, Screenshot Blur Effect, Idle Time Interval, User Cut Off Time and Time Zone. You can also use Bulk Configuration via Excel.

1. Go to Configuration, then Setting, then Bulk Configuration Update.
2. Choose Organization, Team or Department, or select people, from the list.
3. Switch on Capture Screenshot.
4. Click Save Changes.

Go to Configuration, then Setting, then User Default Settings. Switch on Capture Screenshot and any other defaults you want, then save. The defaults apply to people you add afterwards, not to people already in My Team.

You choose the interval, from 1 to 30 minutes. The default is 5 minutes. The interval applies to your whole organisation.

Go to Configuration, then Setting, then General Settings, and move the Screenshot Interval (min) slider. Save when you are done.

Screenshot Blur partly blurs captured screenshots so sensitive or personal information on screen is harder to read, while the overall activity stays visible. The Screenshot Blur Effect runs from level 0 to 3, and the default is 0.

Set it for your whole organisation in Configuration, then Setting, then General Settings. To set it for a person, open their profile in My Team, go to Configuration and choose a level. You can also change it for many people through Bulk Configuration Update.

Most changes take effect straight away, or after the app restarts, or when the person locks and unlocks their computer. If a change has not reached a person yet, ask them to lock and unlock their screen.

Screenshots are captured during the person's working time at the interval you set. They can also be captured while the person is idle. The app must be running and Capture Screenshot must be on.

If the person uses several displays, screenshots are captured from the primary display and one extended display. If their computer is offline, tracking and screenshots continue and upload once the connection returns.

Mera Work does not record what a person types. It measures how much they type, not the keys, passwords or messages. It does not capture webcam, microphone or audio, and it does not track GPS location. It does not provide continuous screen video. Live streaming and screenshots are the screen features.

Privacy and security help →

That depends on the mode the app runs in. In Interactive Mode employees can see when tracking is active. In Stealth Mode tracking runs quietly in the background without an on screen indicator.

Your organisation's own policy and the consent date shown in My Team are the place to record what people have been told.

Privacy and security help →

Screenshots can be viewed by people who have the View Screenshot permission. Access follows role, and a manager can be limited to their own team. Admins can switch the permission on or off for a person.

Role based access also explains why you can see a screenshot that a colleague cannot.

Make the person the manager of the team, then switch on View Screenshot for them. This gives selective access to screenshots, so a manager sees the team they manage and not the rest of the organisation.

1. Assign the person as the Manager of the team members in My Team.
2. Open the manager's profile in My Team and go to Configuration.
3. Switch on View Screenshot and save.

Users and roles help →

Yes, if you allow it. Switch on View Screenshots for the person and they can see their own captured screenshots. The permission lets them view the screenshots only. They cannot delete or edit them.

You have several ways to limit screenshots, depending on what you need.

• Switch off Capture Screenshot for a person, a team or a department.
• Raise the Screenshot Blur Effect level so on screen detail is harder to read.
• Increase the screenshot interval so fewer are taken.
• Turn on Work Mode so tracking, and screenshots with it, only start when the person starts Work Mode.
• Turn on Stop Timer Enable so people can pause tracking for 5, 15, 30 or 60 minutes. No data is sent during the pause.

Go to Audit, then Live Tracker. It lists who accessed screenshots and live streams across the date range you select.

The Screenshots page has three tabs, Gallery, Productivity and Download Requests. For a day by day timeline of active, away and idle time with the apps used, open Reports, then Activity Log.

1. Go to Live Tracking, then Screenshots.
2. Search for the person by name or email, or pick them from the list.
3. Pick the date. You can review a person's screenshots for a particular date and time range.
4. Open the Gallery to browse the screenshots for that day.

Dashboards and reports help →

Downloads are requested, not instant. You raise a request for a person or for several people and a date range. The request is processed within 24 hours, and you can follow its progress on the page.

1. Go to Live Tracking, then Screenshots.
2. Click Raise Request.
3. Choose the people and the date range, then submit.
4. Open Download Requests to follow the request. The table shows the level, user, request date, from and to dates, status and action.

Screenshots are kept for up to three months. After that they are permanently deleted, and customers are notified before deletion so they can back up their data.

Screenshots cannot be deleted manually from the dashboard. If you need earlier deletion, email support@mera.work. Deletion from the backend is carried out after approval and verification.

Hosting and data residency →

Screenshot access depends on your role and on the View Screenshot permission, and what is captured depends on the settings the person has. Compare the Configuration settings for the two people in My Team. If something is not appearing at all, see the troubleshooting help.

Troubleshooting help →

Live screen viewing lets an admin or an authorised manager watch a person's computer screen as it happens, while the Mera Work app is running. It is available when the person is active and tracking is running.

It is a live view, not a stored video. Mera Work keeps screenshots, not continuous screen video.

Live screen monitoring →

You can also switch on Live Stream for many people at once in Bulk Configuration Update, and set it as a default in User Default Settings.

1. Go to My Team and select the person.
2. Click the pencil icon, then open the Configuration tab.
3. Switch on Live Stream.
4. Save.

Go to Live Tracking, then Live Streaming. The page shows how many members are online and how many members there are in all, and you pick a person from there to watch their screen.

Access follows roles and hierarchy. A manager can be limited to their own team. Watching is recorded in the audit, so an admin can review who looked and when under Audit, then Live Tracker.

Users and roles help →

On macOS the app needs the Screen & System Audio Recording permission, and Accessibility, in both Interactive and Stealth Mode. Without the screen permission, screenshots and live viewing do not work.

1. Open the Apple menu, then System Settings.
2. Go to Privacy & Security.
3. Scroll down and select Screen & System Audio Recording.
4. Find Mera Work in the list and turn it on.
5. If prompted, confirm with your Mac password or Touch ID.
6. Quit and reopen Mera Work so the permission takes effect.

Installation guides →

Yes. Any customer can keep screenshots in their own AWS, Azure or Google Cloud storage instead of Mera Work's. You can set it up yourself in Cloud Settings, or the Mera Work support team can help you.

It applies to screenshots only. All other data stays in Mera Work's cloud.

1. Go to Configuration, then Setting, then Cloud Settings.
2. Check that Cloud Storage For shows Screenshots.
3. Choose the Cloud Type: Default, AWS, Azure or Google.
4. Switch on Upload screenshot to storage and save.

Hosting and data residency →Contact support →

Default keeps screenshots in Mera Work's own storage, with the three month retention described above. Choose AWS, Azure or Google only when you want them in your own storage.