Privacy and security
What Mera Work records and leaves alone, who can see it, how long it is kept, where it is hosted and what you are responsible for.
What Mera Work captures and what it leaves alone
What does Mera Work capture?
Once the app is running and tracking is active, Mera Work records work related computer activity. What is captured depends on the settings enabled for a person.
- Time: active, idle, away and offline time, plus attendance and login and logout activity.
- Keyboard and mouse activity, as a measure of how active someone is.
- The applications and websites in use, and the time spent on them.
- Screenshots, at the interval you set, for the people you switch them on for.
- The live screen, only when Live Stream is switched on.
Does Mera Work record what people type, their messages or their passwords?
No. Keyboard activity is used only to measure how active someone is, and keys, typed text, passwords and message content are not captured. Mouse scrolling alone is not counted as activity.
Does Mera Work record audio, video or use the webcam?
No. Mera Work does not record audio and does not use the webcam or microphone. The live screen shows a person's screen in real time to an authorised viewer and is not a recording. Mera Work does not track location.
Does Mera Work monitor phones and tablets?
No. The Mera Work mobile app lets administrators, managers and interactive users review productivity reports. Phones and tablets are not monitored.
Can people pause tracking for personal time?
Yes, where an admin allows it. With Work Mode switched on, a person starts tracking themselves and stops it after work hours. With Stop Timer switched on, they can pause tracking for a chosen time, such as 5, 15, 30 or 60 minutes, and it resumes by itself. No data is sent during a pause.
Admins switch Work Mode, Stop Timer and Personal System on or off for a person in My Team, under Configuration.
What is the difference between Interactive Mode and Stealth Mode?
In Interactive Mode the app is visible, and the person signs in to it. In Stealth Mode the app runs silently in the background after the person signs in once with their email. Stealth Mode is subject to legal requirements, so use it only where the law allows.
On Windows and Linux no permission is asked of the person at installation, for either mode. On macOS both modes need the Accessibility and Screen and System Audio Recording permissions.
Control who can see your team's data
Who can see activity data and reports?
It depends on the role and the report scope, which can be Organization, Team or Individual.
- Admins manage people, settings and reports.
- A CXO has view only access to organisation level reports and dashboards.
- A Report Admin can view organisation wide reports but cannot add or remove users or change configuration.
- Managers see activity and attendance for their own team.
- Users normally see only their own data, depending on organisation settings.
- Custom roles can narrow or widen this with a permission list.
Who can view screenshots?
Only people with the View Screenshots permission, within their scope. Viewing is a separate switch from capture. An admin can give a manager selective access by assigning them as a manager and switching on View Screenshots. A person can also be allowed to view their own screenshots, but not to edit or delete them.
How do I blur screenshots?
Screenshot Blur partially blurs sensitive content while leaving enough visible to understand the work. The level runs from 0 to 3. You can set it for the organisation, for a person under My Team, or in bulk.
- Go to Configuration, then Setting, then General Settings and set Screenshot Blur for the organisation.
- For a person, open My Team, edit the member and open Configuration to set their blur effect.
- To change many people, use Bulk Configuration Update.
Can screenshots be downloaded?
Authorised users can raise a download request for a person or several people over a date range. The request is processed within 24 hours and you can follow its status in the Download Requests list.
How can I see who has looked at screenshots or changed settings?
The Audit menu keeps a record you can review at any time.
- Live Tracker: who accessed screenshots and live streams.
- Settings History: who changed a setting, the old and new values, and when.
- Category Audit: changes to the labels given to applications and websites.
How do I protect sign in to the admin portal?
People can switch on two factor authentication from their profile, using an authenticator app with backup codes. Organisations that use an identity provider can sign in with Google or Microsoft accounts.
Where data is stored and how long it is kept
How long does Mera Work keep data?
Customer data is kept on a rolling ninety day basis during your subscription, and older data may be deleted. Screenshots are kept for up to three months. You can export what you need before it ages out. For on premise installations, retention is under your own policy.
Limited extra retention can apply for contractual, backup or legal reasons, as the terms of service describe.
Can I delete data?
Screenshots are deleted automatically when the retention period ends, and cannot be recovered. Manual deletion is not available in the dashboard. For a deletion from the backend, email support@mera.work or use Help and Support in your web account, and it is carried out after approval and verification.
Deleting a person in My Team permanently removes their history, so save what you need first. A deactivated person can be reactivated, but a deleted person cannot.
Can I keep screenshots in my own cloud storage?
Yes. Any customer can store screenshots in their own AWS, Azure or Google Cloud storage. Go to Configuration, then Setting, then Cloud Settings, choose the cloud type and switch on Upload screenshot to storage, or ask support to help. This applies to screenshots only. All other data stays in Mera Work's cloud.
Where is Mera Work hosted?
Mera Work runs as a cloud service by default. Enterprise customers can choose a private cloud or an on premise installation in their own data centre. The product and features are the same in all three.
The cloud service has a published service level agreement, and backups are maintained for continuity and recovery.
Consent, legal responsibilities and certifications
Who is responsible for telling people they are monitored?
You are. As the customer you are the Data Controller, and AAPNA Infotheek Private Limited is the Data Processor. You must give the notices your local laws require, obtain any consent that is needed and use Mera Work lawfully, including under employment and privacy rules. Mera Work is not intended for unlawful or secret surveillance.
Does Mera Work record consent?
My Team shows a Consent Capture Date and an Activation Date for members. These are records of when consent was captured and the account activated. The notice you give people comes from your own policy.
Does Mera Work comply with privacy laws such as DPDP and GDPR?
Mera Work provides privacy controls that support compliance, including role based access, blur, retention limits and audit records. Under the Digital Personal Data Protection Act, 2023 in India, AAPNA supports compliance to the extent the Act applies. Whether your use meets GDPR or any other law depends on your configuration and your legal basis.
What certifications does the company hold?
AAPNA Infotheek, which builds and operates Mera Work, holds ISO/IEC 27001, ISO 9001:2015 and CMMI Maturity Level 3 certificates for its software services. The Compliance page shows the details.
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