Plans, billing and account
This topic covers the free trial, your plan and users, invoices, renewal, cancellation, refunds and how to reach support.
Try Mera Work free
The trial gives your team the full product before you choose a plan.
How long is the free trial and what does it include?
The free trial lasts 14 days and includes all features. You do not need a credit card to start.
You can run the trial with a smaller group before you roll Mera Work out to more people, and you can set up the features to suit what you want to test.
How do I start a free trial?
- Open the pricing page and select the free trial button.
- Complete the sign up form with your company name, your email and a password.
- Verify your email to open the Admin Dashboard.
- Download the desktop app and install it on the computers you want to test.
- Add your team members from My Team, using Add Member.
Can I extend my free trial?
A trial extension can be considered, and it needs approval from Mera Work. Contact support or sales before your trial ends and tell them what you still want to test.
Support is available Monday to Friday, 08:00 to 22:00 IST.
Choose and pay for a plan
Mera Work has a plan with all features, priced per user.
What plan and price does Mera Work have?
There is a plan with all features, priced per user. You choose between yearly billing and month to month billing. There are no tiers and no paid add ons for core features.
- India: ₹250 per user per month billed yearly (₹3,000 per user per year), or ₹325 per user per month billed monthly.
- Outside India: $3 per user per month billed yearly, or $4 per user per month billed monthly.
- Prices are plus applicable taxes.
- The minimum is two users, an Admin and a User.
How do I buy a plan?
- Sign in to the admin portal as an Admin.
- Open Pricing and Billing, then Plans.
- Choose yearly or monthly billing.
- Choose Auto Renew or One Time.
- Enter your Organization Name, No of License and billing details. On an India account the form also asks for your GST Number, State and Billing Address.
- Check the amount shown, then confirm and pay.
Your billing details can also be reviewed on your Profile page, under Billing information.
What is the difference between Auto Renew and One Time?
Auto Renew renews your plan at the end of the billing cycle, and you get a notification before it renews. You can cancel any time to stop the renewal.
One Time does not renew by itself. When the cycle ends, you pay for the next cycle from Pricing and Billing, then My Plan, using Pay for Next Cycle.
Are taxes included in the price?
No. Prices are plus applicable taxes, which depend on your location and appear on your invoice.
On an India account, the app adds GST at 18 percent on the plan amount. The payment history shows the GST and TDS amounts for all payments.
Which payment methods can I use?
You can pay with major credit and debit cards, net banking and online payment gateways such as PayU and Stripe. The options you see depend on your country.
Who can manage billing?
Admins can manage the plan and billing. If you create a custom role in Role and Permission, you can add the Billing permission to its permission list to let other people see and manage billing.
Change your users and plan
You can add or reduce users as your team changes.
How do I add more users to my plan?
Additional licences become active once your payment or commercial approval is confirmed.
- Open Pricing and Billing, then My Plan.
- Check your Users Capacity to see how many users your plan covers.
- Select Purchase more licenses, enter how many you need and pay.
- Add the new people from My Team, using Add Member.
How do I reduce the number of users I pay for?
You can reduce your licences. A reduction takes effect from your next billing period or renewal, and no refund is given for unused licences during a billing period that has already started.
Open Pricing and Billing, then My Plan, to see your Users Capacity. If you cannot lower the count there, email sales@mera.work with the number you want.
Deleting a person from My Team offers two options, permanent deletion or Delete the User and Retain Data. Deactivating an Interactive Mode user keeps their data. Choose with care before you delete.
Can I switch between monthly and yearly billing?
Yes. You can switch during your renewal period. The new billing cycle applies from the next cycle, and your invoices show the updated plan.
Yearly billing costs less per user per month than monthly billing.
When does a change to my plan take effect?
- Additional licences are active once your payment or approval is confirmed.
- Downgrades and licence reductions apply at the end of your current billing period or at the next renewal.
- A billing mode change, such as monthly to yearly, applies from the next billing cycle.
Can I pause my subscription?
No. Pausing is not supported. You can reduce your licences or cancel your subscription any time.
Invoices, renewal and cancellation
Find your payment history, renew on time and understand what cancelling means.
Where do I find my invoices and payment history?
Open Pricing and Billing, then History. The list shows the payment ID, plan, service period, amount received, GST, TDS, invoice amount, payment mode and date for all completed payments, and you can view and download the invoices from there.
What do I do if an invoice or payment is wrong?
Email sales@mera.work with the details of the invoice or payment. If you think you were charged twice or billed in error, tell Mera Work within seven calendar days of the transaction.
After checking, Mera Work can correct the error, refund the amount or give you a credit.
How does renewal work and what happens if my subscription expires?
With Auto Renew, your plan renews at the end of the billing cycle. With One Time, use Pay for Next Cycle in My Plan before the cycle ends.
Your organisation is not suspended the moment your subscription expires. You have a seven day grace period to renew.
How do I cancel my subscription?
Send a written cancellation request from your registered email, through Help and Support in your Mera Work web account, or through your account representative. Cancellation usually takes effect at the end of your current billing cycle, and you remain responsible for payments due before that date.
- Monthly subscriptions need at least seven calendar days of notice before the renewal date.
- Yearly subscriptions need at least thirty calendar days of notice before the renewal date.
- Without notice, your plan may renew as agreed.
Can I get a refund?
Refunds are not automatic. They are considered in defined cases, such as a billing error, a duplicate payment, an approved early termination of a yearly subscription, cancellation before your service is activated, or service unavailability caused only by Mera Work where a refund applies.
Not using Mera Work during a period you have paid for does not by itself give a right to a refund. Periods already used, setup, onboarding and training fees, and licences already activated are generally not refundable.
How are approved refunds calculated and paid?
An approved refund is based on the unused part of the subscription period, less deductions such as usage already consumed, taxes, payment processing charges and administrative charges.
Mera Work generally processes an approved refund within seven to fourteen business days. It can be paid to your original payment method, by bank transfer or as an account credit. Your bank or payment provider may add time before it shows in your account.
What happens to my data after I cancel?
While your subscription is active, Mera Work keeps your data on a rolling ninety day basis, and screenshots are kept for up to three months. After a subscription ends, available data may be kept for a transition period and then deleted or made anonymous. Backup copies can remain until routine backup cycles finish.
Export the reports you need before your subscription ends. Open the report, apply your filters and use Export, which gives you Excel files for supported reports.
How do I ask for data or my account to be deleted?
Screenshots are deleted automatically after the three month retention period, and the dashboard has no option to delete data manually. For deletion of data or of your account, raise a ticket in Help and Support or email support@mera.work. Mera Work carries out the deletion in the backend after approval and verification.
How do I change my organisation name or admin email?
These details are updated in the backend after verification. Raise a ticket in Help and Support or email support@mera.work with the change you need.
Get support
Support hours, how to reach the team and the response times you can expect.
What are the support hours?
Support is available Monday to Friday, 08:00 to 22:00 IST. Requests that arrive outside these hours are normally handled on the next business day. Critical incidents follow the incident response times in the service level agreement.
How do I contact support?
- Raise a ticket from Help and Support, which you find at the bottom left of your Mera Work web account.
- Email support@mera.work.
- Call 080 3530 3581. You can also call to check the status of a ticket.
- To follow up on a ticket, reply with your ticket details or use Help and Support.
Include the affected user, when the problem started, whether a particular person or several people are affected, the app version and a screenshot. The Troubleshooting topic lists all the details that help.
How quickly will support respond?
Response and resolution times are targets and depend on how serious the issue is.
- Critical: a response within 1 hour and a resolution within 6 hours.
- High: a response within 2 hours and a resolution within 12 hours.
- Medium: a response within 4 hours and a resolution within 24 hours.
- Low: a response within 1 business day, with a resolution in the next planned release.
How do I request a callback from the Customer Success team?
Ask for a callback when you raise a ticket in Help and Support, when you email support@mera.work or when you call 080 3530 3581. Share the affected user, a description of the issue, when it started, whether it affects a particular person or several people, the app version, screenshots or logs, and the steps you already tried.
How do I report a bug, ask for training or suggest a feature?
- Bug: raise a ticket in Help and Support or email support@mera.work with a description, the affected users and screenshots.
- Training or onboarding help: email support@mera.work.
- Feature requests and feedback: use Help and Support or email support@mera.work.
- Demos, pricing and quotations: email sales@mera.work.
Did not find your answer?
Search the whole Help centre, or ask our support team. We answer Monday to Friday, 08:00 to 22:00 IST.
